Coverworldnz products are made with high quality fabric. We are confident in our products and give you a FIVE YEAR replacement warranty against UV material deterioration and seam stitching.
GENERAL WARRANTY INFORMATION
Coverworldnz gives you a FIVE-YEAR replacement warranty against UV material deterioration and the seam stitching.
Coverworldnz will not guarantee tears or rubbing. The five-year warranty does not apply to zips, straps or clips or the stitching thereon.
Our warranty is valid from date of purchase only. Our five-year warranty applies to the original purchaser and is not transferrable.
When purchasing our products customers are accepting our warranty conditions. None of the above overrides your New Zealand consumer rights and protection.
TO INITIATE THE warranty
Proof of purchase is required; it is the customer responsibility to provide this. If initial purchase was made by bank transfer, proof of transfer of funds into the Coverworldnz trading account must be produced.
A photo of the white product label, with model number, attached to the cover is required. Removal of this label will void the warranty.
Coverworldnz require pictures of damage to the cover. Coverworldnz has the right to request more pictures if the ones provided by the customer are not adequate.
Coverworldnz will need to verify that the damage has been caused by fabric deterioration and is not a result of ripping, tearing or incorrect use of the cover. We reserve the right to make this judgement based on photographic evidence supplied by purchaser.
We do not cover damage caused by exceptional weather conditions such as wind and storm.
CUSTOMER RESPONSIBILITIES
It is the customers responsibility to ensure that the cover is fitted correctly.
Customers have a responsibility to take good care of their cover and maintain it in good condition. Covers with paint, mould or other clear signs of neglect will not be considered under our guarantee.
All claims under the warranty may require you to return the item to our warehouse for inspection at the customers cost.
Customers are responsible for any courier costs relating to the delivery of the replacement cover.
TRAILERING
Coverworldnz’s guarantee does not cover any product that is used when trailering.
Using a cover when trailering your boat/caravan/motorhome is entirely at the customers risk.
Coverworldnz’s boat covers are designed to be used when trailering. This is done entirely at the customers risk. Coverworldnz are unable verify if the cover is secured correctly before trailering.
OUR DISCLAIMER
Coverworldnz takes no responsibility for damage to paintwork or items attached to boats or vehicles caused by our covers.
It is the customers responsibility to fit them to ensure no wind abrasion occurs.
We advise customers to ensure any new paintwork is dried and cured before fitting covers.
Outboard covers are excluded from the warranty.
If the product purchased is no longer available or sold by Coverworldnz, we have the right to replace the damaged cover with the most appropriate product determined by Coverworldnz.
